Refund Policy

At TutionWalaz, we strive to provide the best tutoring experience for our users. This Refund Policy outlines the circumstances under which refunds may be granted for fees paid to TutionWalaz. Please read this policy carefully before using our services.

1. Refund Eligibility

1.1 Under normal circumstances, TutionWalaz does not provide refunds for fees paid. However, we understand that there may be exceptional situations where a refund may be appropriate, and we reserve the right to make refund decisions at our discretion.

1.2 Refunds may be considered in the following cases:

• a. Technical Issues: In the event of a significant technical issue that hinders the delivery of tutoring services, a refund may be granted.
• b. Tutor Unavailability: If a tutor becomes unavailable or fails to provide the agreed-upon services without a valid reason, a refund may be considered.
• c. Dissatisfaction: If a parent or student is dissatisfied with the quality or effectiveness of the tutoring services provided, a refund may be evaluated on a case-by-case basis.

2. Refund Process

2.1 To request a refund, parents or students must contact TutionWalaz within a reasonable timeframe, providing detailed information regarding the reason for the refund request.

2.2 TutionWalaz will review each refund request on an individual basis, taking into account the circumstances and merits of the case.

2.3 TutionWalaz reserves the right to request additional information or documentation to support the refund request.

3. Refund Options

3.1 If a refund is approved, TutionWalaz may offer the following options:

• a. Full or Partial Refund: TutionWalaz may issue a full or partial refund of the fees paid.
• b. Credit or Voucher: In certain cases, TutionWalaz may offer a credit or voucher that can be applied towards future tutoring sessions or adjusted for other classes.

3.2 The refund option provided will be determined at the sole discretion of TutionWalaz.

4. Refund Denial

4.1 TutionWalaz reserves the right to deny a refund request if the circumstances do not meet the eligibility criteria outlined in this Refund Policy.

4.2 TutionWalaz may deny a refund request if there is evidence of misuse, abuse, or fraudulent activity on the part of the parent or student.

5. Modification of Payment

5.1 In lieu of a refund, TutionWalaz may offer the option to modify the payment to be applied to other tutoring sessions or classes, subject to availability and agreement between the parties.

5.2 Any modifications to the payment will be determined at the discretion of TutionWalaz.

6. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at support@tutionwalaz.com. We will be happy to assist you and address any issues you may have.

By using the services provided by TutionWalaz, parents and students acknowledge that they have read, understood, and agreed to be bound by this Refund Policy.